1 Eligibility: The satisfaction guarantee applies to consultation fees paid by prospective clients to Hepworth Legal. The refund request must be made within 24 hours after the consultation to be eligible for a refund.
2 Refund Request Process: To request a refund, please send an email to info@hepworthlegal.com detailing your concerns and specifying your desire for a refund. Be sure to include your name, contact information, date and time of the consultation, and the reasons for your dissatisfaction.
3 Refund Approval: Our team will review your refund request promptly. If your request is found to be eligible under the terms of this policy, we will notify you of the approval and begin processing your refund.
4 Refund Timeline: The consultation fee will be returned to the original payment method within seven (7) days of the refund request approval.
5 Amendments: Hepworth Legal reserves the right to amend or discontinue this satisfaction guarantee policy at any time. Any changes will be communicated to prospective clients prior to their consultation.
By choosing Hepworth Legal for your consultation, you can be confident that we will work diligently to address your concerns and provide exceptional service. If you have any questions about this satisfaction guarantee policy, please don’t hesitate to contact us at info@hepworthlegal.com.
